Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase. Please read this policy carefully before ordering, as fabric is often cut specifically to your requested length.

Returns

Eligible, unused and uncut items may be returned within 14 days of receiving your order, provided they are in their original condition and suitable for resale. Please contact us before sending any item back.

Cut fabric and made-to-order lengths

Fabric cut to your requested length is non-returnable unless it is faulty, damaged or supplied incorrectly. This includes fabric ordered by the metre or in 50cm increments once it has been cut from the roll.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or incorrect. We may ask for your order number and photographs so that we can assess the issue and put it right.

How to request a return

To request a return, please email info@directfabricwarehouse.co.uk before sending anything back. If your return is accepted, we will provide instructions on how and where to send your item. Returns sent without prior agreement will not be accepted.

Approved returns should be sent to: Direct Fabric Warehouse, Lee Street, Leicester, LE1 3RE, United Kingdom.

Sale items and gift cards

Sale items and gift cards are non-returnable unless faulty.

Refunds

Once we receive and inspect an approved return, we will let you know whether a refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

Contact us

For any return or refund question, please email info@directfabricwarehouse.co.uk.